Frequently Asked Questions

  • SHOP (for products, not classes)
    Afterpay is available at our online store, for delivery purchases only. Afterpay is not available for pick-up orders.

    CLASSES/TERMS
    Afterpay is not available for studio class/term bookings. However, we do offer PayPal Pay In 4 (see below).

    You can also check with your bank to see if they have a ‘buy now, pay later’ option available. Banks that provide this service to their customers will provide you with a card number to use at the Wheelhouse checkout.

    How does Afterpay work?

    When you use Afterpay, you pay for your items in 4 equal instalments over 6 weeks, without incurring any interest.

    You pay for the first instalment of 25% at the time of purchase, and the remaining three instalments will be automatically deducted from your nominated debit or credit card over the following six weeks.

    Please see the Afterpay website for eligibility and terms.

  • Pay for classes/terms or products with 4 interest-free payments.
    No sign-up fees or late fees.

    How does it work?

    1. Choose PayPal at checkout to pay later with Pay in 4.

    2. Complete your purchase with an initial 25% payment.

    3. Remaining payments are taken automatically over 6 weeks. It’s easy!

    PayPal Pay in 4 is for eligible purchases between $30–$2,000 AUD. It’s available to Australian residents with an Australian PayPal account. Eligibility is subject to your PayPal account status and a credit assessment, which may require a credit check. Pay in 4 is a form of credit, so consider whether you can afford the repayments as use of the product may impact your credit score. For more information, please see the PayPal website.

  • Gift vouchers are purchased using either our ‘Class Gift Vouchers’ option under the Classes menu OR our ‘Store Gift Vouchers’ on our online shop page.

    CLASSES
    If you have a gift voucher purchased for classes, this voucher can only be redeemed to book classes/terms. It is not available to use at our online shop or in our studio for products.

    SHOP
    If you have a gift voucher purchased for our online store, this voucher can only be redeemed for product orders online. It is not available to book classes/terms.

    Please understand that our team are unable to transfer vouchers between products and classes. Thank you.

  • The Wheelhouse has NO hidden costs for our class, term & workshop bookings. All clay, tools, glazes and firing costs are included in your course fees.

    Some studios may have other hidden costs, such as:

    • Other studios may charge for more than your initial bag of clay. The Wheelhouse has unlimited use of clay for your classes.

    • Other studios may charge you to purchase a tool kit. The Wheelhouse has a large range of tools for all students‘ use.

    • Other studios may not supply aprons. The Wheelhouse always has a fresh supply of clean aprons for use during your classes.

    • Other studios may charge you to fire your work in the kiln. The Wheelhouse fires all your classwork.

    • Other studios may require you to purchase glazes other than a few basic bulk colours. The Wheelhouse has a wide range of beautiful glazes for you to choose from. All our available glaze range is for your use during classes. See our online store for our glaze colour range.

    • Other studios may charge you to make up missed classes (or require you to forfeit altogether). The Wheelhouse has a complimentary ‘make-up’ class once a week for those who couldn’t make their scheduled class.

    What else?

    The Wheelhouse also has an Open Studio, offered at least once weekly, for current students which is private unsupervised access to practice on the wheel or for handbuilding. This is only $40 for scheduled 2 hour sessions, plus $30/kg for any work you wish to keep. More detailed information is given in class and you can book via the QR code in studio.

  • Students of all skill levels.

    Classes are suited to ages 16 and above. Students must be supervised by a guardian attending the same class if under the age of 18.

  • Just bring yourself and be ready to have fun.

    We provide everything that you need including aprons, clay and all the necessary tools & equipment.

  • We advise you to wear clothes and shoes that you won’t mind getting some clay on. Aprons are also provided. Closed toe shoes are best, as are shorter nails.

  • If a student misses a Term Taster class then unfortunately the class is forfeited.

    If a student misses a Term Class, we will do our best to work with you to try and find a solution, but we do not guarantee it will be replaced. If we can find a solution it must be within that term.

    The term has a set structure to make sure that you have completed pieces by the end of the course and to allow time for drying and firing.

    We have a free weekly scheduled Make Up Class to assist as the only option to make up a missed class and are one of the only studio’s to offer this. We ask that you give us as much notice as possible, to increase the chances of finding a solution for you.

  • Refunds for cancellations are given with at least 7 days notice prior to your initial class date. Rescheduling of your class requires at least 7 days notice prior to the start of your initial class date. We require this as this allows enough time for your class to be replaced. Any requests after this time will not be Rescheduled or Refunded.

    Rescheduled classes must be completed within 6 months of the initial booking date.

  • For Online Sales - Shop

    Pick-up orders: there is no shipping fee. You will receive an email confirming when your order is ready for collection. Please allow 3 business days and follow the pick-up times shown at the checkout (and on your order confirmation email).

    Shipping: Your order will be packed and dispatched within 3 business days. Deliveries are made using Aus Post & other priority carriers. You will receive tracking numbers via email.

    Prices following are for shipping to all Australian states & territories.

    1-7 Brushes - Flat Fee $10

    1-4 Glazes (+up to 7 Brushes) - Flat fee $19

    5-8 Glazes (+up to 7 Brushes) - Flat fee $35

    9-12 Glazes (+up to 7 Brushes) - Flat fee $50

    13+ Glazes (+Brushes) - Flat fee $64

    Pottery Studio orders or Wholesale/Reseller enquiries: please email info@thewheelhousestudio.com.au or call 0428 138 894.

  • The Wheelhouse is located at 174 Gladstone Street in South Melbourne.

    Public transport is available close by, as the 109 tram (stop 126 Montague Street) is just a short walk away.

    Metered parking (Mon to Fri / 8am-6pm) is available on Gladstone Street. Free parking is available evenings & on weekends.

  • When you arrive, please sanitise your hands and we supply masks if you would like to wear one.

    The Wheelhouse staff have been fully vaccinated. Your health & safety is our priority. We have a well ventilated studio and clean surfaces down after each and every class.

    COVID is still changing the way we work and our guidelines change to reflect the current Government regulations.

  • Each Wheelhouse colour glaze is made up of different material components. Should you require these details for safety or emergency purposes, please click here for a detailed PDF for each glaze colour.

Our times

  • Terms are released for booking a few weeks before starting. For round A, 4 week and 8 week terms are available. For round B, only 4 week terms will be available. Please sign up to our newsletter for updates.

    TERM 1
    28/Jan - 23/Mar (round A)
    26/Feb - 23/Mar (round B)
    (Includes Labour Day 11/Mar)

    [3 Week Break]

    TERM 2
    14/Apr - 8/Jun (round A)
    12/May - 8/Jun (round B)
    (Includes ANZAC day 25/Apr)

    [2 Week Break]

    TERM 3
    23/June - 17/Aug (round A)
    21/July - 17/Aug (round B)
    (Includes School Holidays during first 4 week block)

    [2 Week Break]

    TERM 4
    1/Sep - 26/Oct (round A)
    29/Sep - 26/Oct (round B)
    (Includes AFL Grand Final Holiday 27/Sep)
    (Includes School Holidays during latter 4 week block)

    [2 Week Break]

    TERM 5 - 4 weeks only
    10/Nov - 7/Dec
    (School Holidays start 20/Dec)

  • MONDAY
    5:00pm - 7:00pm
    7:30pm - 9:30pm

    TUESDAY
    5:00pm - 7:00pm
    7:30pm - 9:30pm

    WEDNESDAY
    12.30pm - 2.30pm
    5.00pm - 7:00pm
    7.30pm - 9.30pm

    THURSDAY
    10:00am - 12:00pm
    5:00pm - 7:00pm
    7:30pm - 9:30pm

    FRIDAY
    12:30pm - 2:30pm
    7:30pm - 9:30pm

    SATURDAY
    1:00pm - 3:00pm

    SUNDAY
    10:00am - 12:00pm
    1:00pm - 3:00pm

    Note: Most of our classes are 8 week terms and we also offer a selection of 4 week term classes.

  • MONDAY
    5:00pm - 7:00pm
    7:30pm - 9:30pm

    WEDNESDAY
    10.00am - 12:00pm

    FRIDAY
    10:00am - 12:00pm

    Note: Most of our classes are 8 week terms and we also offer a selection of 4 week term classes.

  • WEDNESDAY
    5.00pm - 7:00pm

    Note: Most of our classes are 8 week terms and we also offer a selection of 4 week term classes.

  • To avoid disruption to running classes and to make sure someone is available to assist you, collection must be made is the below times only.

    TUESDAY
    4:00pm - 6:00pm

    WEDNESDAY
    4:00pm - 6:00pm

    THURSDAY
    4:00pm - 6:00pm

    FRIDAY
    4:00pm - 6:00pm

    SATURDAY
    10:30am - 11:30am

    All work is ready to collect three weeks from completion and work is only stored for two months from the date of your last class.